Please allow 2-3 weeks from the date your rebate was approved to receive your prepaid card. Your prepaid cardwill be mailed to the address on your rebate form. If you have not received anything in this timeframe, you can call Citibank at 1-800-522-7458.
If you purchased online you must include the UPC label from the carton or packaging. If you purchased from a Service Provider who installed the product for you and itemized the installation on your sales receipt, you do NOT need to submit the UPC label with your rebate form. In all cases, the dated sales receipt is required.
Our promotions are planned for very specific time frames. In order to qualify for a rebate you must purchase the product during these time frames and postmark your rebate form by the deadline. These key dates are unique to each promotion.
You should have received notification with the reason your claim was denied. Please refer to your notification for instructions on any actions you may take. If you need further assistance, please contact us at
firstname.lastname@example.org or 1-888-357-6937.
For inquiries or questions not addressed in the FAQ’s, or if immediate assistance is needed, here is how to contact us. We are more than happy to help you.